Frequently Asked Questions
Everything you need to know about shopping with Zop by Shiprocket
How can I track my order?
Once your order is dispatched, you will receive a tracking link via SMS and email. You can also track your shipment directly through our website using your order ID.
What are the shipping charges?
We offer free shipping on all orders above a minimum purchase value. For orders below that threshold, a nominal shipping fee is calculated at checkout based on your location.
What is your return and exchange policy?
We accept returns and exchanges within 7 days of delivery, provided the items are unused and in their original packaging. Some categories like innerwear or perishables may be excluded for hygiene reasons.
Which payment methods do you accept?
We support a wide range of payment options including Credit/Debit cards, UPI, Net Banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How long does delivery take?
Standard delivery typically takes 3 to 5 business days depending on your city. Express shipping options are available for select metropolitan areas.
Can I cancel my order?
You can cancel your order directly from the 'My Orders' section as long as it has not been processed for shipping. Once the order is out for delivery, cancellations are no longer possible.