Returns & Exchanges
At Zop by Shiprocket, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order, our hassle-free return policy allows you to request an exchange or refund within 15 days of delivery.
Initiate Request
Log into your account, navigate to the 'My Orders' section, and select the items you wish to return to generate a return ID.
Pack the Items
Place the product in its original packaging with all tags, manuals, and accessories intact to ensure a smooth inspection process.
Handover to Courier
Our logistics partner will arrive at your doorstep within 48 hours to collect the package; please ensure you receive a pickup confirmation receipt.
Quality Check & Refund
Once the item reaches our warehouse and passes a quality inspection, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing